FAQs

1. What is KoreanStory?

KoreanStory is a platform that brings authentic Korean products closer to you — from skincare and food to lifestyle items and more.

2. Are your products authentic?

Yes. We source our products directly from Korea to ensure authenticity and quality.

3. What products do you offer?

We offer a wide range of items including:

• Skincare & cosmetics

• Food & snacks

• Health products

• Fashion & accessories

• Home & lifestyle

• Electronics & essentials

4. Do you only sell products?

No. Korean Story is growing into a full Korean lifestyle platform, including rewards, partnerships, and soon travel services in Korea.

5. When is my order confirmed?

Your order is confirmed once payment has been successfully verified.

6. Can I cancel my order?

No. All paid orders are final and cannot be cancelled once confirmed.

7. What payment methods do you accept?

Payment methods (e.g., GCash, Maya, etc.) are available at checkout.

8. How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation.

9. How long is delivery?

• Metro Manila: 1–3 business days

• Provincial areas: 3–10 business days

Delivery time may vary depending on location and courier.

10. How much is the shipping fee?

Shipping is automatically calculated based on your location and order size/weight. You’ll see the exact fee at checkout.

11. Can I track my order?

Yes. Once shipped, you’ll receive a tracking number and link to monitor your delivery.

12. Can I return my order?

Yes, if the item is:

• Damaged or defective

• Incorrect item received

• Missing from your order

• Unused and approved for return

13. What items are not eligible for return?

• Opened or used items

• Perishable goods (unless damaged)

• Personal care items once opened

• Final sale items

14. How many days do I have to request a return?

You must file a request within 7 days from receipt of delivery.

15. How do I request a return?

My Orders → Select Item → Request Return → Submit details + proof

16. Who pays for return shipping?

• Seller fault → Korean Story covers

• Buyer fault → Customer shoulders the cost

17. How will I receive my refund?

All refunds are credited to your Point Balance.

18. Can I get a cash refund?

No. Refunds are not returned to bank, GCash, or card.

19. What does the refund include?

Product costs refer solely to the price of the item itself. Shipping fees are generally not included and will be charged separately, unless otherwise stated or specifically approved.

20. How long does refund processing take?

Approximately 3–10 business days, depending on review and return completion.

21. Do you have a rewards program?

Yes. You can earn rewards, points, or commissions depending on your activity.

22. Can points/rewards be converted to cash?

Points or rewards earned through Korean Story cannot be converted into cash under any circumstances. They are strictly non-cashable, non-transferable, and may only be used within the Korean Story platform for eligible purchases or services.

23. Can Korean Story reject orders or returns?

Yes. We reserve the right to approve or reject orders, returns, or refunds based on our policies.