KoreanStory

Overview

KoreanStory is committed to protecting your privacy and ensuring that your personal data is collected, processed, and stored in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations.

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect the following personal information when you place an order or interact with our services:

• Full name
• Contact information (phone number, email address, if provided)
• Delivery address
• Order history and transaction details
• Payment confirmation details (note: full payment information is not stored on our servers)

We only collect data that is necessary to fulfill transactions and improve our services.

2. How We Use Your Information

Your personal information is used for the following purposes:

• To process and fulfill orders
• To arrange delivery and shipping
• To send order updates, confirmations, and notifications
• To provide customer support and assistance
• To improve our products, services, and customer experience
• To comply with applicable legal and regulatory requirements

3. Data Protection & Security

We implement reasonable and appropriate security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary with:

• Delivery and logistics partners (for order fulfillment)
• Payment processors (for transaction verification)
• Government authorities, if required by law or legal process

All third-party partners are required to handle your data with strict confidentiality.

5. Data Retention

We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once data is no longer required, it will be securely deleted or anonymized.

6. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the right to access your personal data, request correction of any inaccurate or outdated information, request deletion of your data subject to legal and contractual limitations, and withdraw consent to data processing where applicable. Requests related to your personal data may be submitted through our official contact channels.

7. Cookies & Website Usage Data

Our website may use cookies or similar technologies to improve your browsing experience, analyze website traffic, and enhance site functionality. You may choose to disable cookies through your browser settings; however, this may affect certain features of the website.

8. Changes to This Privacy Policy

KoreanStory reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data, you may contact us through our official customer support channels listed on our website.