Return & Refund Policy

RETURN & REFUND POLICY

1. OVERVIEW

At Korean Story, we are committed to providing authentic products from Korea and ensuring a reliable shopping experience for every customer. If you encounter any issues with your order, you may request a return or refund, subject to verification and approval based on the terms below.

2. GENERAL CONDITIONS

All return, refund, or exchange requests are subject to review, verification, and approval by Korean Story. Each case will be assessed individually to ensure fairness and to prevent misuse of the policy.

3. ELIGIBLE REASONS FOR RETURN

You may request a return if your order meets any of the following conditions:

A. Damaged or Defective Items

• • Item arrived broken, leaking, or visibly damaged
• • Product is defective or not functioning as intended
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B. Incorrect Items Delivered

• • Wrong item, size, or variant received
• • Product does not match order details
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C. Missing or Undelivered Items

• • Missing item(s) from the order
• • Parcel received incomplete or empty
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4. NON-RETURNABLE ITEMS

The following are not eligible for return or refund:

• • Used, opened, or tampered items (unless defective upon arrival)
• • Perishable goods (e.g. food items, unless damaged upon delivery)
• • Personal care products once opened
• • Requests submitted beyond the allowed return period
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5. RETURN REQUEST PERIOD

All return or refund requests must be submitted within 7 days from the date of delivery. Requests beyond this period will no longer be accepted.

6. REQUIRED PROOF (STRICT POLICY)

To process any claim, customers must provide clear photo and video evidence.

📌 NO VIDEO, NO RETURN / REFUND / EXCHANGE POLICY

All unboxing videos must clearly show the package condition upon opening. Requests without proper video proof may be automatically rejected due to insufficient evidence.

7. RETURN PROCESS

To file a request:

• a. Go to My Orders
• b. Select the item
• c. Click Request Return/Refund
• d. Select the reason and provide details
• e. Upload required photo/video evidence
• f. Submit request for review
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8. RETURN SHIPPING

If the return is approved:

• • Customers may be required to return the item
• • Return instructions will be provided
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Shipping responsibility will depend on the cause of the issue:

• a. If the issue is due to seller error (wrong item, defective, or damaged upon packing), Korean Story will cover the return shipping cost
• b. If the issue is due to customer error, the customer may shoulder the shipping cost
• c. If the issue is caused by the courier or logistics provider (including delay, mishandling, loss, or delivery issues), Korean Story shall not be held liable, as these are handled by third-party shipping services
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9. REFUND POLICY

All refunds are subject to approval and verification. Once approved, refunds will be issued either as Store Wallet Credit or Points Balance, depending on the original payment method used. The refund will cover the product cost only, while shipping fees and handling fees are excluded unless otherwise approved.

If applicable:

• • Used points or rewards may be restored
• • Commissions or rewards earned from refunded orders may be reversed
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10. REFUND TIMELINE

Refunds typically follow this process:

• • Return Approved
• • Item Received (if required)
• • Under Verification
• • Refund Processing
• • Refund Completed (Wallet or Points credited)

Estimated processing time: 3–10 business days, depending on verification and return completion.

11. REFUND TRACKING

Customers may track refund status via:

My Account → My Refunds

Details include:

• Refund ID
• Product information
• Amount
• Status updates
• Admin remarks
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12. REJECTION OF REQUESTS

Requests may be rejected if:

• • Incomplete or fake evidence is provided
• • Item is damaged due to customer misuse
• • Request is beyond the allowed timeframe
• • Item has been used, opened, or consumed
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13. FRAUD PREVENTION

• Korean Story reserves the right to reject any suspicious or abusive claims, suspend or restrict accounts found engaging in fraudulent activity, and reverse any points, rewards, or commissions that are associated with invalid or fraudulent orders.
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By placing an order with Korean Story, you agree to this Return & Refund Policy, including the requirement for valid photo and video proof for all claims. Refunds will be issued as either Wallet Credit or Points, depending on the original payment method used.